Refund & Return Policy

At birdhleperas, operated by JUNGLE SUNNY TRADING LIMITED, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, items must meet the following conditions:

Items must be unused, unwashed, and unworn
Items must have all original tags attached
Items must be returned in their original packaging
Items must be free from odors, stains, pet hair, alterations, or damage
Proof of purchase or order information must be provided

Non-returnable items may include:

Intimates, lingerie, and undergarments
Earrings and other pierced jewelry
Final sale or clearance items clearly marked as non-returnable
Items that have been used, washed, altered, or damaged after delivery

Any statutory consumer rights available under applicable law remain unaffected.

2. How to Initiate a Return

To request a return, please contact us at:

servicebirdhleperas@outlook.com

Please include:

Your full name
Order number
The item(s) you wish to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect

Once your return request is reviewed and approved, we will provide the appropriate return address and return instructions.

Please do not send items back before receiving return authorization and instructions from our customer support team.

3. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

The item was damaged or defective when received
The wrong item was sent
The return is required because of an error on our part

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service for all returns. We are not responsible for return packages that are lost before reaching the designated return address.

4. Refunds

Once your returned item has been received, we will normally inspect it within 5–7 business days.

If the return is approved, the refund will be issued to the original payment method used for the order.

After a refund has been processed, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Partial refunds may be considered where permitted by law, including in circumstances where:

An item is returned without its original packaging
Original tags or accessories are missing
The item shows signs of handling beyond what is reasonably necessary to inspect it
A return request falls outside the stated return period and we choose to accept it at our discretion

5. Exchanges

We do not generally offer direct exchanges.

If you would like a different size, color, or style, please return the original item in accordance with this policy and place a new order separately.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at:

servicebirdhleperas@outlook.com

Please provide:

Your order number
A description of the issue
Clear photographs showing the damaged or defective item
Photographs of an incorrect item, if applicable
Photographs of the outer packaging if shipping damage is suspected

After reviewing the information, we may offer an appropriate solution, which may include a replacement, refund, or other remedy available under applicable law.

Where the issue resulted from our error or a defective product, reasonable return shipping costs may be covered by us.

7. Late or Missing Refunds

If your approved refund has not appeared after 10 business days, please first contact your bank, credit card provider, or payment service.

Processing times can vary between financial institutions.

If you have completed these checks and still have not received your refund, please contact us at:

servicebirdhleperas@outlook.com

8. International Returns

International return shipments may take longer to arrive.

Unless the return is caused by an error on our part or otherwise required by applicable law, customers are responsible for:

International return shipping costs
Customs charges
Import duties
Taxes or similar fees associated with the return shipment

Where appropriate, packages may be marked as “Returned Goods” in accordance with applicable customs requirements.

Customers should retain the return tracking number until the return and refund process has been completed.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible at servicebirdhleperas@outlook.com.

We cannot guarantee cancellation once an order has entered processing or has already been shipped. If the order has already shipped, you may need to follow the standard return procedure after receiving it.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Email: servicebirdhleperas@outlook.com
The birdhleperas Team