Shipping & Handling

At birdhleperas, operated by JUNGLE SUNNY TRADING LIMITED, we aim to deliver your order as quickly and reliably as possible. Please review our shipping and handling policy below.

1. Processing Time

All orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and prepared for shipment, you will receive a confirmation email.

2. Shipping Methods and Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Standard Shipping
Estimated delivery: 5–10 business days

Express Shipping
Estimated delivery: 2–4 business days

Delivery times are estimates only and may vary depending on your location, carrier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.

birdhleperas and JUNGLE SUNNY TRADING LIMITED are not responsible for delays caused by shipping carriers, customs authorities, or other third parties.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on factors such as:

Shipping method selected
Delivery destination
Order weight or package size
Other applicable shipping requirements

Any applicable shipping charges will be shown before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing:

Your tracking number
A link or instructions for tracking your shipment

Please allow approximately 24–48 hours for tracking information to become active after shipment.

If you have not received tracking information within 5 business days after placing your order, please contact us at:

servicebirdhleperas@outlook.com

5. Shipping Destinations

We currently ship to selected countries and regions.

Available destinations are shown during checkout. If your location cannot be selected at checkout, we may currently be unable to ship to that destination.

For questions regarding shipping availability, please contact our customer support team.

6. PO Boxes and APO/FPO Addresses

We may be unable to ship to PO boxes, APO addresses, or FPO addresses depending on the carrier and destination.

Where required, customers should provide a valid physical street address to ensure successful delivery.

7. Customs, Duties, and Taxes

International orders may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country or region.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

We do not control customs charges and cannot predict the amount that may be assessed.

Customers are encouraged to contact their local customs authority for additional information before placing an international order.

We are not responsible for delays resulting from customs clearance procedures.

8. Lost or Stolen Packages

If your package appears to have been lost in transit, please contact us at:

servicebirdhleperas@outlook.com

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If a carrier marks a package as delivered but you cannot locate it, we recommend:

Checking around the delivery location
Asking household members or neighbors
Reviewing any delivery photographs or notices
Contacting the shipping carrier

We will provide reasonable assistance where possible.

9. Incorrect Shipping Address

Customers are responsible for reviewing and confirming their shipping address before completing an order.

If you discover an error in your shipping address, please contact us as soon as possible at:

servicebirdhleperas@outlook.com

If the order has not yet been shipped, we may be able to update the delivery address.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the package can be resent.

10. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to product availability, warehouse location, or logistical requirements.

When this occurs, you may receive separate tracking numbers for each shipment.

There is generally no need to contact us if only part of your order arrives first, provided the remaining items show separate shipment information.

11. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact us promptly and provide: